I hope you and your loved ones are safe and well.
Last week, I let you know that some of our stores were beginning to reopen. The question you’ve most asked since then has been, “What about online? When will games-workshop.com start taking orders again?” I’m happy to confirm what you might have seen over on our Investor Relations site earlier this morning: we’re now able to open up some of our warehouses and will begin shipping orders very soon.
The health and safety of all our customers and staff remains our number one priority, so a whole host of new precautions have been introduced to make sure operations can be carried out in a safe environment. We’re being very careful in how we do this – our Health & Safety and warehouse teams have worked tirelessly to ensure that these facilities adhere to all government guidelines and that our staff will be maintaining effective social distancing, and practising good hygeine at all times.
Thanks to these heroic efforts, we’re able to reopen some of our warehouses from today. This means that (depending on where you are in the world) if you have an order pending with us to be shipped out to your home address, it will be processed and dispatched over the next few days. If you have an order pending to be shipped to a Games Workshop or Warhammer store, we’ll be in touch soon to sort out the next steps for your order. The warehouse teams will be working hard to make sure you get your orders as quickly and efficiently as possible while taking the utmost care to keep everyone safe.
How About the Webstore?
Games-workshop.com won’t be taking any new orders just yet, as we want to make sure pending orders are cleared while we are getting the site back up and running fully. Don’t worry though, the webstore will be open for business again very soon! Like, Friday soon. From the 1st of May, you’ll once again (subject to your location) be able to place orders on games-workshop.com and stock up on all those hobby essentials.
It won’t quite be business as usual though, and there are a few things to bear in mind:
・With many of our retail stores still closed, the “ship-to-store” delivery option won't be available. To offset this, we’re reducing the Free Shipping threshold by 50% in all territories where this option was previously available.
・With the warehouse reconfigured for extra safety, it may take longer than normal to process, pack and ship your order.
・With the factory still locked down, we are likely to see a few more items than usual go out of stock, and it may take us a bit longer than normal to resupply them.
・Our focus right now is on getting you your hobby essentials. No news on when we’ll be unleashing new releases just yet. We’ll keep you posted.
Now, I know that loads of you love supporting your local independent stores, and as the warehouses come back online, we’ll be able to start resupplying them. While many of them aren’t open for business right now (and it may be some time yet before they are), we’ve come up with something special to help them out when that time comes. We’ll be sending our independent stockists a supply of a very special edition Catachan Colonel free of charge, so they can keep every penny they make! Like other limited edition or Made to Order miniatures, this Catachan won’t be available anywhere else, so keep in touch with your local independent store – they’ll be counting on your loyalty when they reopen.
All that remains now is to thank you all for your amazing community spirit during this extraordinary time. It’s been super inspiring to see all the models you’ve painted and shared online, and witnessing how you’ve been lifting each other up with positivity and support has really kept all our spirits high. Ours truly is the very best of communities.
As ever, stay safe.
– Andy Smillie
Global Head of Warhammer Community